Nous publions une mise à jour par mois. La feuille de route du service d’assistance Faveo ci-dessous présente les nouvelles fonctionnalités et les correctifs de bugs qui seront publiés régulièrement, la priorité étant donnée à ces derniers. De plus, l’intégration de plugins multi-plateformes sera publiée régulièrement en fonction des besoins et des demandes des clients.
| Feature List | Help Desk | Service Desk | |
|---|---|---|---|
| June 2026 | |||
| Faveo Live Chat |  |
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| Freshdesk Migration | |
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| Slack Integration |  |
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| Microsoft Teams Integration | |
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| Whatsapp Group Integration | |
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| Omnichannel Dashboard | |
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| Agent Status and Shift Module | |
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| July 2026 | |||
| Omnichannel Dashboard | |
|
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| Google Chat Integartion | |
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| Github integration | |
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| Jira integration | |
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| Enhanced SLA | |
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| Threads Feature | |
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| Agent Availability Dashboard | |
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| Agent Shift Management | |
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| Email Feature | |
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| August 2026 | |||
| Advance SEO features in Client Panel | |
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| Filters in Organisation directory datatable page | |
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| 3CX Telephony direct API integration | |
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| Twilio Telephony direct API integration | |
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| Voice Bot with telephont via Twillio | |
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| Productive suite with Project Management | |
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| Ticket form submission auto detect the asset | |
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| Data table select column & export option in organisation | |
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| Advance Configuration features for KB | |
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| September 2026 | |||
| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| Parent Child Ticktes | |
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| Satellite desk | |
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| Ticket collision detection | |
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| New enhancments to time and billing module | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Future Releases | |||
| Logged in users live status | |
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| New Helpdesk Community lite version | |
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| Ticket inbox Kanban view based on status | |
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| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Improved Master, child ticket linking | |
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| Survey | |
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| Migration Plugin - Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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| Location tracking and linking with ticket | |
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Plus d’informations :
- Pour signaler des bugs ou demander de nouvelles fonctionnalités, veuillez nous contacter via le Formulaire de contact
- Faveo est entièrement personnalisable selon vos besoins. N’hésitez pas à nous contacter pour discuter de la personnalisation. Cette dernière est facturée en supplément.
- Feuille de route susceptible d’être modifiée sans préavis.
