Publicamos una actualización cada mes. La siguiente hoja de ruta del Helpdesk de Faveo describe nuevas funciones y correcciones de errores, que se publicarán periódicamente, priorizando la corrección de errores. Además, se publicará periódicamente la integración de plugins para múltiples plataformas según las necesidades o solicitudes de los clientes.
| Feature List | Help Desk | Service Desk | |
|---|---|---|---|
| June 2026 | |||
| Faveo Live Chat |  |
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| Freshdesk Migration | |
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| Slack Integration |  |
|
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| Microsoft Teams Integration | |
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| Whatsapp Group Integration | |
|
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| Omnichannel Dashboard | |
|
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| Agent Status and Shift Module | |
|
|
| July 2026 | |||
| Omnichannel Dashboard | |
|
|
| Google Chat Integartion | |
|
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| Github integration | |
|
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| Jira integration | |
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| Enhanced SLA | |
|
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| Threads Feature | |
|
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| Agent Availability Dashboard | |
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| Agent Shift Management | |
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| Email Feature | |
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| August 2026 | |||
| Advance SEO features in Client Panel | |
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| Filters in Organisation directory datatable page | |
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| 3CX Telephony direct API integration | |
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| Twilio Telephony direct API integration | |
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| Voice Bot with telephont via Twillio | |
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| Productive suite with Project Management | |
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| Ticket form submission auto detect the asset | |
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| Data table select column & export option in organisation | |
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| Advance Configuration features for KB | |
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| September 2026 | |||
| Inbox new ticket alert auto refresh the page | |
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| Improved feedback and rating report | |
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| Parent Child Ticktes | |
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| Satellite desk | |
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| Ticket collision detection | |
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| New enhancments to time and billing module | |
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| Send previous replies in the email. A setting page where admin can choose if along with current ticket reply customer should also get previous replies | |
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| Future Releases | |||
| Logged in users live status | |
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| New Helpdesk Community lite version | |
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| Ticket inbox Kanban view based on status | |
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| Business hours, give time breakup option within a day | |
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| Bulk action option in all data tables throughout | |
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| Selectable columns throughout | |
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| Improved ticket merge | |
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| Improved Master, child ticket linking | |
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| Survey | |
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| Migration Plugin - Build generic option to import tickets within Faveo | |
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| Report Builder | |
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| Sales CRM Plugin | |
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| Shopify integration | |
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| Show where all approval is required in client panel | |
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| Location tracking and linking with ticket | |
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Más información:
- Para informar sobre errores o solicitar nuevas funciones, envíenos un correo electrónico a través del formulario de contacto
- Faveo es completamente personalizable según sus necesidades. Contáctenos para hablar sobre la personalización. La personalización tiene un coste adicional.
- La hoja de ruta está sujeta a cambios sin previo aviso.
